Customer Support Analyst with German
The Customer Support Analyst will join a global travel technology company and be integrated into its day-to-day customer support operations. The role will focus on assisting travel industry clients resolving inquiries and ensuring a smooth customer experience across the companys platforms and solutions.
RESPONSABILITIES:
Provide Helpdesk support across the companys full product range covering both functional and technical issues through multiple channels including phone web chat and email.
Identify and troubleshoot reported issues to minimize customer impact resolving them directly whenever possible or escalating them to the appropriate service provider.
Follow established resolution and escalation timelines while continuously developing your product and application knowledge.
Log monitor and track incidents through the internal Incident Management System ensuring customers receive accurate updates through to resolution.
Take ownership of customer issues and ensure all interactions are handled promptly professionally and in line with internal procedures.
Support customers in using available self-service tools and resources whenever appropriate.
Could this be you
Advanced German and English skills are required.
At least 2 years of experience within a travel agency tour operator or airline environment.
Previous experience working with GDS systems is required. Galileo GDS experience is preferred but candidates with knowledge of other GDS platforms will also be considered.
Experience with CETS or other leisure travel tools is considered an advantage but is not mandatory.
Strong customer relationship skills with a collaborative consultative reliable and empathetic approach.
Excellent communication skills and a strong team-oriented mindset.
You will join a diverse and inclusive work environment that encourages open communication collaboration and employees to confidently share their ideas and perspectives.
Employment Type : Full Time
Experience: years
Vacancy: 1