Customer Care Consultant (Mobility & Payment solutions project)

Customer Care Consultant role with a confidential international mobility and payment solutions provider, supporting business clients, drivers, fuel stations and partners across Europe with account, transaction and operational enquiries. Model: Initial on-site training → remote/hybrid possible afterwards (performance dependant & not granted / guaranteed by default!). ADDITIONAL INFO on remote if approved: "And as a Side note, whenever remote is allowed, we have a work from everywhere policy, meaning that they can go home for some months and work from a different country, and then they need to comeback sooner than 180 days." Location: Bucharest, Romania Languages: German C1/C2 + English C1 Salary: 7,500 RON gross + allowances, bonuses and signing/relocation support Start: 21 September In short: German Customer Support + Mobility & Payments + B2B Support + Phone & Email + Bucharest Language required: German + English Highlights: Relocation support included Signing bonus Requirements: German C1/C2 English C1 Preferably located in Bucharest and with legal right to work in Romania Customer service experience preferred Strong communication and problem-solving skills Comfortable working with multiple systems Available for four weeks of on-site training Available to start training on 21 September (Training: 4 weeks, starting 21 September) Willing to work rotational shifts Monday–Saturday, 09:00–19:00 Benefits: Performance Bonuses: After 3 months: up to 500 RON Gross (up to 100 Euro Gross) After 12 months: up to 750 RON Gross (up to 150 Euro Gross) After 24 months: up 1,250 RON Gross Transportation Allowance: 120 RON net/ month (25-euro net) Meal Tickets: ~700 RON/month (35 ron x 20 working days) (~140-euro net) Signing Bonus: 3,000 EUR Gross (paid in 6 installments of 500-euro gross x month) Relocation: Relocation support included: Relocation support: 500-euro gross x 6 months + transportation coverage (plane tickets, bus, train)