GERMAN & ENGLISH-SPEAKING CUSTOMER ADVISOR (Please read carefully: Only candidates meeting the language and location criteria will be considered) KEY REQUIREMENTS & CONDITIONS (Must-Haves): Languages: Advanced/C1-C2 level in spoken and written German AND a Minimum B2 level in English for internal communication. Location: Bucharest, Romania (Ability to commute to the District 4 office 3 days per week). Work Model: Hybrid (3 days on-site, 2 days remote). Schedule: Monday-Friday, 09:00-18:00 (Full-time availability required). Contract: Full-time, permanent contract with multiple start dates available. COMPENSATION & BENEFITS: Total Base Net Income: 5,969 RON Net/month (Composed of 5,569 RON Net base salary + 400 RON Net hybrid/work setup allowance). Meal Vouchers: 25 RON per worked day, loaded monthly onto a Pluxee Card. Bonuses: Performance bonuses based on CSAT and service quality KPIs. Extra Earnings: Additional earnings available through cross-selling/upselling opportunities. Overtime: Weekend/overtime coverage is rare but carries a 25% premium. THE ROLE & RESPONSIBILITIES: Join our dynamic Bucharest team for a hybrid role focused on customer interaction. Handle customer interactions via phone, email, and live-chat. Utilize CRM systems for accurate documentation of all customer interactions. Collaborate with internal teams and escalate complex issues as needed. Identify and pursue cross-selling/upselling opportunities. CANDIDATE PROFILE: Customer service experience or the ability to handle phone, email, and live-chat interactions. Strong communication and active-listening skills with a proactive, patient, empathetic, and solution-oriented approach. Good computer literacy and MS Office knowledge. Experience with CRM usage and comfortable with cross-selling/upselling. Training Schedule: Must be available Monday-Friday, 10:00-17:00 for 1 week of training.
GERMAN & ENGLISH SPEAKING CUSTOMER ADVISOR • Bucharest, Romania
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