Multilingual Customer Specialist (German & English) – Hybrid
Job Title: Multilingual Customer Specialist (German & English) – Hybrid Location: Bucharest, Romania (District 4) Work Model: Hybrid (3 days on-site, 2 days remote) Employment Type: Full-time, Permanent Position Overview: Join a top tier company in Bucharest for a dynamic role focused on customer interaction and satisfaction. We are seeking a professional with advanced proficiency in German and English who is passionate about delivering excellent service and navigating CRM tools in a vibrant corporate environment. Key Conditions & Compensation Net Income: 5,969 RON Net/month (~€1,136 Net) Base Net Salary: 5,569 RON Net Hybrid Work Setup Allowance: 400 RON Net Meal Vouchers: 25 RON per worked day loaded monthly onto a Pluxee Card. Bonus Structure: Performance bonuses based on CSAT/KPIs + additional cross-selling/upselling commissions. Schedule: Monday–Friday, 09:00–18:00 (Rare weekend/overtime carries a 25% premium). Training: 1 week (Monday–Friday, 10:00–17:00). Key Responsibilities Customer Interaction: Handle incoming customer inquiries via phone, email, and live-chat. CRM Management: Accurately document all customer touchpoints and interaction data. Team Collaboration: Work effectively with internal departments and escalate complex issues. Value Generation: Identify and pursue subtle cross-selling and upselling opportunities. Requirements Languages: Advanced/C1–C2 German + Minimum B2 English. Experience: Prior customer service or contact center background (phone, email, chat) is preferred. Tech Savvy: Strong computer literacy, MS Office knowledge, and comfort using CRMs. Traits: Proactive, patient, empathetic, and solution-oriented. Eligibility ONLY EU citizens or candidates who already hold a valid Romania residence/work permit. No visa sponsorship available. Apply / Send your CV: dylan.nyamande@cbtalents.org LinkedIn: https://www.linkedin.com/in/dylan-%E3%83%87-a78965140/