L3 Routing Technical Support Engineer

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Be part of our Juniper Technical Assistance Centre (JTAC) supporting our EMEA customer base and help solving the most challenging connectivity issues of the industry! The Technical Support Engineer will support our Routing products and work directly with our customers and partners. If you are an experienced Network Engineer with a passion for the Internet, its growth, and related new technologies then join us now!

Key tasks :

• Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
• Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
• Provide technical expertise and guidance during testing, deployment and operational phases of networks.
• Lead critical customer issues and facilitate communication between customers, escalation, and engineering.
• Be a customer advocate for timely resolution of issues and for problem reproduction and escalation.
• Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
• Develop technical specialties and prepare technology white papers on these areas.
• Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Technical Assistance Center website.
• Help improve processes and tools.
• Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
• Provide on-site support for customers when needed (although this would be a small percentage of time)

Required skills, experience, qualifications :

Connecting technology—and people.

At Juniper, we make the advanced technologies that give organizations the power to connect, solve problems, and capture opportunities.

But we also empower people to connect their ideas to the world around them and bring their vision to life. The network is the point where technology and people meet, and what results can be truly amazing.

As a company, Juniper’s mission is to connect everything and empower everyone. As an employer, we strive to help people forge meaningful connections that advance their careers, elicit recognition, and engage the greater community in ways that make a real difference in people's lives.

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...