Surveillance Team Leader

Position : Surveillance Team Leader

Location : Bucharest, Romania

Employment type : Full-time

Remuneration : Competitive base salary

About the Role

We are partnering with a leading B2B solutions provider seeking a Surveillance Team Leader for their gaming studios in Bucharest. This role is ideal for professionals with a strong background in monitoring, compliance, and risk management, who are ready to take ownership of team leadership and operational integrity in a 24 / 7 environment.

Key Responsibilities

Analyze and verify reported incidents, escalating where appropriate and supporting evaluations or corrective measures.

Monitor both digital and physical environments to detect suspicious, irregular, or non-compliant activities.

Oversee testing and performance assessments of surveillance systems, collaborating with QA and development teams.

Maintain detailed logs and reports to support incident tracking and performance reviews.

Coordinate task distribution, manage live escalations, and make informed decisions during high-priority situations.

Mentor, coach, and train team members to ensure skill development and adherence to standards.

Support performance reviews by validating task completion and contributing to incentive and corrective action processes.

Requirements

Fluent in English, with excellent written and spoken communication skills.

45 years of experience in surveillance, compliance, monitoring, or risk management, including at least 2 years in a supervisory role.

Strong knowledge of monitoring tools, surveillance systems, or related technologies.

Proven ability to analyze data, identify irregularities, and assess operational risks.

Proficiency with Microsoft Office (Excel, Teams, Word) or equivalent productivity tools.

Flexibility to work shifts, including nights, weekends, and holidays, in a 24 / 7 operational environment.

Bachelors degree or equivalent in a relevant discipline.

Familiarity with advanced monitoring or analytics software.

Experience with data visualization tools (e.g., Tableau, SQL) is a plus.

Strong understanding of performance metrics and incentive structures.

Benefits

Competitive salary with performance-based incentives.

Paid training on company standards, tools, and processes.

Private healthcare coverage.

Complimentary meals during shifts.

Wellness perks, including gym or fitness access (after a set period).

Additional allowances for night, weekend, and holiday shifts.

Career growth and development opportunities within a global organization.