Talent.com
Endava
Senior Service Delivery ManagerEndava • Iasi
Senior Service Delivery Manager

Senior Service Delivery Manager

Endava • Iasi
În urmă cu peste 30 de zile
Descrierea postului
Service DeliveryCardiff+7 more

What's this role about?

  • Developing client relationships.
  • Contractual Management: actively participates in Client / internal contract negotiations
  • Production of Service Design requirements.
  • Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments.
  • Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services.
  • Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services.
  • Process Management: establishment and maintenance of the processes required in the provision of Client Services.
  • Monitors, measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets).
  • Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability.
  • CSAT: monitors and influences improved customer experience.
  • Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact.
  • Service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes.
  • Business Continuity Management: works closely with Client around business continuity; participates to the planning and implementation of methods for risk management, impact analysis.
  • Service Improvement Management: ensures Continual Service Improvement (CSI).
  • Participates to the definition of countermeasures and contingency arrangements that relate to the serious disruption of IT services.
  • Acts as bridge between the client and internal operation managers.

What skills and experience do you need?

  • Experience working in delivery of similar ITIL aligned services to SLAs.
  • Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
  • Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.
  • Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans.
  • Managing multiple work streams, internal resources and dynamic client priorities.
  • Excellent written and spoken English.
  • Able to write clear and articulate reports.
  • Diplomatic and able to remain calm under pressure.
Creați o alertă de locuri de muncă pentru această căutare

Senior Service Delivery Manager • Iasi

Locuri de muncă similare

Senior Product Manager

NuveiIași, Iași County, RO
Quick Apply

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Nuvei is the global fintech building the infrastructure for every... Afișați mai multe

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Iasi, IS, RO

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Afișați mai multe

Product Manager

NuveiIași, Iași County, RO
Quick Apply

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Canadian fintech company accelerating the business of clients aro... Afișați mai multe

Romanian Speaker Content Moderator | Porto | Accommodation Provided'

LingonovaIași, Romania
Quick Apply

Romanian Content Moderator | Porto | Accommodation Provided.This is a great opportunity for candidates seeking a.You will help maintain a safe and compliant online environment by reviewing user-gen... Afișați mai multe

Manager Regional de Vânzări - Soluții electrice Moldova

Promelek XXIIași, Romania
Quick Apply

Regional Sales Manager - Moldova.Ne dorim să ai experiență relevantă în domeniul.Menționăm faptul că, acest rol este unul de.Experiență profesională în vânzări de echipamente electrice;.Coordonarea... Afișați mai multe

Sales Development Specialist Data Center Services (APAC timezone)

RM Staffing B.V.Iași, HR, RO

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Afișați mai multe

Business Strategy Manager - Remote (Contractor)

Human IntelligenceIași, Iași County, RO
Quick Apply

Base fee: $1500 - $2500 / MONTH + Performance Incentives (paid via bank direct deposit).Employment type: Full Time, Contractor.Immediate interviews this week — contractor, start ASAP.We are an AI-f... Afișați mai multe

Project Manager (Ops + eMarketing) for Health/Med Ai School - Remote

Human IntelligenceIași, Iași County, RO
Quick Apply

Immediate interviews — senior project ownership role, start ASAP.Title: Health & Medical Ai Tech, Education & Training Assoc - Project Manager — Remote (Contractor).Location: Remote – Prefe... Afișați mai multe

Google Ads Onboarding Account Manager — DE/NL | Barcelona

C&D Talent AdvisoryIași, Romania
Quick Apply

Google Ads Onboarding Account Manager (German / Dutch – Benelux).German (C2) + English (C1) OR .Hybrid (Barcelona) – Relocation Support Available for Work-Permitted Candidates.Join a global cu... Afișați mai multe

Audio-Visual Manager

David Kennedy RecruitmentIași, Iași County, RO
Quick Apply

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with ... Afișați mai multe

Senior Backend Engineer

DigitailIași, Iași County, Romania
Quick Apply

We are building a leading all-in-one operating system for animal hospitals that helps veterinarians efficiently manage client communication, patient data, medical records, schedules, and billing on... Afișați mai multe

Technical Account Manager

QodeaIași, Iași County, RO
Quick Apply

We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career.When you join us, you'r... Afișați mai multe

Romanian Customer Expert - Sofia, Fully Paid Relocation

Mercier ConsultancyIași, Iași County, RO
Quick Apply

Mercier Consultancy is seeking a Romanian Customer Expert to join a leading company in Sofia, Bulgaria.This exciting opportunity offers fully paid relocation to Sofia, allowing you to grow your car... Afișați mai multe

Operations Lead (Digital Systems) - Remote (Contractor)

Human IntelligenceIași, Iași County, RO
Quick Apply

Immediate interviews this week — contractor, start ASAP (If you see this ad, the job posting is still open).Title: Operations Lead (Digital Systems) Remote (Contractor).Location: Remote - Preferenc... Afișați mai multe

End-to-End Sales Officer - Remote (Contractor)

Human IntelligenceIași, Iași County, RO
Quick Apply

Immediate interviews this week — contractor, start ASAP.Title: End-to-End Sales Officer — Remote (Contractor).Base fee: Commission Only, Month 4 = USD $500–$1,000 / MONTH (Contractor — paid via ban... Afișați mai multe

Key Account Manager

E-INFRAIasi, Iasi, RO
Quick Apply

E-INFRA  este unul dintre cele mai puternice grupuri romanesti, cu o activitate de peste 28 de ani.Prin intermediul companiilor parte a grupului, E-INFRA activează in arii precum infrastr... Afișați mai multe

Customer Service Representative (German)

David Kennedy RecruitmentIași, Iași County, .RO
Quick Apply

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with ... Afișați mai multe

AI-Savvy Social Media Manager - Remote (Contractor)

Human IntelligenceIași, Iași County, RO
Quick Apply

Immediate interviews this week — contractor, start ASAP.Title: AI-Savvy Social Media Manager — Remote (Contractor).Base fee: USD $750 – $1,000 / MONTH + Performance Incentives (Contractor — paid vi... Afișați mai multe