Lead Customer Experience Specialist With German

team recognized for leadership, innovation and diversity

Lead Cust Exp Specialist

We have an opportunity for a Lead Cust Exp Specialist to join us at Honeywell in Bucharest Romania .Reporting to the Dispatch Team Leader, your main responsibility will be acting as first point of contact for customers and field service professionals’ issues, being an interface between them and the rest of the departments. This is a hybrid role, 3 + 2 days model.

Honeywell

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.

Key requirements

• Call taking (external & internal customers) and Email handling (external &internal customer);
• Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements.
• Service Appointment dispatch & re-scheduling for Field Service Professionals.
• Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments);
• Customer Portal cases monitoring, and monitoring of Field Service Professionals generated cases.
• Ensures country specificities are respected (as the case may be)

Key skills and qualifications

Nice to have.

Our offer

Equal opportunity statement

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

TheFutureIsWhatWeMakeIt #LI-Hybrid