Client Services Associate

About the Role

The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention.

Reporting line : Client Services Team Leader

Location : Remote

Responsibilities

Manage client inquiries via different channels : email, live chat, and phone calls within set SLAs and KPIs

Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach

Liaise with internal teams to find solutions to more complex inquiries

Navigate inquiries to the relevant departments when necessary

Maintain a sound knowledge of our product and industry

Maintain a positive image of our company

Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation

Regularly communicate feedback and suggestions with your line manager

Qualifications

Financial markets and industry knowledge

Previous experience in a brokerage / investment company

Fluency in written and spoken English at a professional level

Strong client-focus service skills

Understanding of basic technical principles

Excellent communication skills, both written and verbal

Strong organizational skills and attention to detail

Comfortable working in a fast-paced environment

Ability to multitask effectively

Comfortable with working shifts

Previous experience with tools like Intercom, Atlassian.

We Offer

Competitive salary & performance-based bonus programs

Corporate benefits (choose your preferred options)

Truly inspiring culture, pleasant and informal work environment

Ongoing education & training programs

Opportunity to network and connect in the Corporate Events

Global career opportunities

• Benefits / perks listed above may vary depending on the nature of your employment with the company and the country where you work.

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.