Business & Functional Analyst (Telecom Domain)

Contract Type :  Freelance / Contractor(RO) SRL or PFA

Contract Duration : April 2026 December 2026

Number of Consultants : 1

Role Overview

We are seeking an experienced Business & Functional Analyst with strong expertise in telecom technologies and Unified Communications (UC) systems. The role involves supporting ongoing projects through requirement analysis, documentation, coordination, and functional support, with a focus on end-user communication systems such as Microsoft Teams telephony and SIP-based solutions.

Key Responsibilities

Gather, document, and validate business requirements together with internal stakeholders.

Analyse current communication workflows and identify improvement opportunities.

Support projects related to Unified Communications and telephony systems (Teams Voice, SIP).

Coordinate with technical teams to ensure requirements are accurately understood and implemented.

Prepare and maintain project documentation, including reports, meeting minutes, process descriptions, and functional specifications.

Monitor progress, track action items, and support overall project coordination.

Assist in data collection, interpretation, and presentation for project decision-making.

Required Profile

3+ years of experience in roles such as Business Analyst, Project Analyst, Project Coordinator, or similar.

Solid understanding of Unified Communications systems , including Microsoft Teams telephony , softphone solutions, SIP phone systems, and related telecom technologies.

Strong analytical skills with proven ability to gather, interpret, and present data clearly.

Excellent communication abilities (written and verbal), capable of producing structured reports, documentation, and meeting summaries.

Detail-oriented, organized, and comfortable supporting multiple stakeholders in a dynamic environment.