Support Engineer - English - Bucharest

Position : Support Engineer (Modern Work Midmarket and SMB)

Location : Bucharest - Hybrid

Employment type : 18 month contract

DUTIES AND RESPONSIBILITIES

• Drive the team / cluster level projects to improve CPE.
• Contribute to the efficiency and effectiveness of the business through excellence in execution.
• Response and Resolution : You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness : You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product / Process Improvement : You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products.
• Works closely with the product team on some of the technical design issue and product changes.
• This position has contact with Stakeholders, management and technical teams, premier, developers, program management, the press, other support vendors, and corporate customers.

REQUIREMENTS :

Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

BENEFITS :