Workspace Analyst

Location : Romania (Remote)

Full Time – Permanent Position

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Workspace Analyst to join our team in Romania!

Team Purpose :

The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of :

• Windows endpoint and mobile device management : update and software deployment, configuration management and operating system deployment.
• MS Intune product family management : maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune.
• Microsoft 365 service components management, with a focus on security (Microsoft Defender).
• Software packaging : creation and maintenance of application packages

All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to function as a business.

Role Purpose :

The suitable candidate for this role will play an important part in delivering 3rd line technical support. This support includes incident resolution, request fulfilment and change implementation for our global customers.

Primary Responsibilities :

Manage and support customer environments built with Windows client Operating systems, Active Directory Group Policy, Microsoft Defender and the Microsoft Intune product family (Microsoft Configuration Manager / Intune) with patching, software deployment, compliance and configuration policies.

Secondary responsibilities :

Skills / Experience :

What to do next :

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.