Customer Support Agent Storia.ro

Customer Support Agent Storia.ro

Bucharest, RomaniaStoria – Operations / Full-time / Hybrid WELCOME TO OLX At OLX, we work together to build a more sustainable world through trade .We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Property24. Join OLX and see how far you can go . We are looking for a Customer Support Specialist (f / m) in our amazing OLX Hub in Bucharest. Your opportunity... The Customer Support Specialist answers product and service questions, prepares correspondences, and fulfills customer needs to ensure customer satisfaction. ...at OLX Group Romania In Romania, 200+ people are working for OLX, , and . We currently have a hybrid type of work model, working both from home or at our cozy office located in the center of Bucharest. OLX is the leader of the classifieds market, helping millions of people make the smart choice every day – creating more space at home, repairing a broken pipe, or, just like you, finding the best job. , our real-estate platform, helps people find the place they can call home – for a while or forever. is the market leader in the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be.

What responsibilities will you get when working with us?

• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution;
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
• Contribute to team effort by accomplishing related results as needed;
• Identify and assess customers’ needs to achieve satisfaction;
• Build sustainable relationships of trust through open and interactive communication;
• Provide accurate, valid, and complete information by using the right methods / tools;
• Follow communication procedures, guidelines, and policies;
• Go the extra mile to engage customers.

What will you need to be successful in this role?

What can you expect from us and what do we offer?