Customer Support

We’re Hiring : Customer Support & Experience Specialist (EN)

We’re looking for a Customer Support & Experience Specialist to join a fast-growing international tech company with a self-serve digital advertising platform used globally. If you're passionate about delivering outstanding customer experiences and solving real-time challenges—this role is for you!

Key Responsibilities

Provide customer support via email, chat, and helpdesk tools (e.g. Zendesk, Intercom)

Handle both standard and escalated inquiries with empathy and professionalism

Ensure high levels of client satisfaction and retention

Monitor and analyze customer feedback (CSAT, NPS) and suggest improvements

Collaborate with Product, Marketing, and Sales teams to advocate for user needs

Optimize support processes and contribute to resource creation (FAQs, guides, videos)

Identify at-risk accounts and proactively support them

Spot upsell opportunities and assist in account expansion

Requirements

1+ years in Customer Support, Customer Success, or Customer Experience

Excellent communication skills in English (written & spoken)

Strong problem-solving skills and ability to stay calm under pressure

Hands-on experience with Zendesk, Intercom, HubSpot, or similar tools

Comfortable working with data to identify trends and drive improvement

Nice to Have

Experience in digital advertising or media

Familiarity with programmatic or DOOH platforms

Startup or scale-up background

Job Details

Location : Bucharest, Sector 1

Schedule : Monday to Friday, 16 : 30–00 : 30 (EST)

Hybrid setup : 4 days at the office, 1 day remote

Transportation costs reimbursed

If you're ready to elevate the customer experience and be part of a dynamic and collaborative international team, apply now and let’s shape the future of digital advertising together!

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