Production Incident Manager with French

Production Incident Manager with French

Audit / Control / Quality Permanent contract Bucuresti, Bucuresti, Romania Hybrid Reference 25000DY5 Start date 2025 / 08 / 01 Publication date 2025 / 06 / 26

Responsibilities

Within Société Générale Global Solution Center, you will join the Insurance IT team. Société Générale Insurance offers a full range of products and services to meet the needs of individual, professional, and corporate clients in Life Insurance Savings, Retirement Savings and Personal Protection.

The Production Incident Manager processes transmitted malfunctions, monitors identified incidents, analyzes the data, and suggests areas for improvement in the process within its scope of applications. He is the insurance correspondent for the professions but also for other non- insurance services (infra, partners) involved in incident management.

As part of your missions, you must notably carry out the main tasks :

• Apply the incident management process :
• Record, analyse, measure the impact by collecting the necessary elements, determine the right level of priority;
• Communicate with the professions concerned at each stage of the incident;
• Organize and lead meetings to coordinate the resolution of the incident with all stakeholders;
• Check and validate the data relating to each incident : root cause, proven impact, etc.;
• Follow incident action plans (including recovery treatment);
• Carry out queries (when possible) to collect information or output volumetrics;
• Carry out application controls.
• Manage the back office of its application / business scope : analysis and monitoring of stock (including reminders);
• Lead operational Incident committees;
• Provide support for the analysis and production of incident indicators;
• Participate in the presentation of projects that impact its application scope;
• Coordinate the daily weather and manage that of the versions;
• Manage alerts from supervision sentinels;
• Write postmortems;
• Support new employees;
• Eventually, ensure on-call nights, weekends, and public holidays.

Profile required

Why join us

SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits :