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Portuguese -Speaking Customer Experience Specialist

Portuguese -Speaking Customer Experience Specialist

Abacus Search StaffingBucharest, B
30+ days ago
Job description

Especialista em Experiência do Cliente Falante de Português (Trabalho no Escritório)

Bucareste, Romênia

EUR €17,000 a €18,000 + Benefícios Completos

Junte-se à nossa equipe vibrante como Representante de Atendimento ao Cliente em nosso centro BPO (Business Process Outsourcing) multilíngue e diversificado. Como um jogador-chave em nossa busca pela excelência no serviço internacional, você será o primeiro ponto de contato com nossos clientes.

Principais Responsabilidades :

  • Seja o farol de um serviço excepcional, iluminando cada interação com os clientes com calor e expertise através de vários canais de comunicação : chamadas telefônicas, e-mails e plataformas de mídia social.
  • Junte-se à nossa equipe vibrante do Contact Center, onde você navegará sem esforço pelos pedidos dos clientes, desde consultas de reservas até mudanças de reservas sem problemas e tudo mais, garantindo uma satisfação inigualável a cada passo.
  • Comunicar-se com os clientes através de vários canais em português e inglês.
  • Responder prontamente às consultas dos clientes.
  • Manter uma atitude positiva, empática e profissional em relação aos clientes em todos os momentos.
  • Garantir a satisfação do cliente e fornecer suporte profissional ao cliente.

Como Você Pode Criar Influência :

  • Habilidades proficientes de escrita e fala em português (nível C1)  são essenciais, com  proeficiência em inglês exigida no nível B2 .
  • Experiência prévia em um ambiente / operações de companhias aéreas internacionais é vantajosa, mas não obrigatória.
  • Familiaridade com sistemas de reservas como Amadeus, Galileo ou Sabre é um diferencial.
  • Habilidades especializadas, incluindo comunicação eficaz e atendimento ao cliente, com experiência em BPO / centros de contato sendo benéfica.
  • Graduados em qualquer disciplina ou estudantes universitários são bem-vindos.
  • Capacidade demonstrada de obter as informações necessárias dos clientes com forte ênfase na resolução de problemas.
  • Proficiência em Microsoft Office e Outlook.
  • Disposição para trabalhar em um ambiente de contact center (trabalho em tempo integral no escritório).
  • Habilidades e Certificações :

  • Atendimento ao Cliente
  • Galileo
  • Amadeus
  • Alemão Avançado
  • Português Avançado
  • Inglês Avançado
  • Italiano Avançado
  • Portuguese -Speaking Customer Experience Specialist (Work from Office)

    Bucharest, Romania

    EUR €17,000 to €18,000 + Full Benefits

    Join our vibrant team as a Customer Representative in our diverse multilingual BPO (Business Process Outsourcing) center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

    Key Accountabilities :

  • Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
  • Join our vibrant Contact Center team, where you’ll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
  • Communicate with customers through various channels in Portuguese and English.
  • Respond promptly to customer inquiries.
  • Maintain a positive, empathic, and professional attitude towards customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • How You Can Create Influence :

  • Proficient writing and speaking skills in Portuguese (C1 level)  are essential, with  English proficiency required at a B2 level .
  • Prior experience in an international airline environment / operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO / contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment (full-time Work from Office).
  • Skills and Certifications :

  • Customer Service
  • Galileo
  • Amadeus
  • Bilingual :
  • German Advanced
  • Portuguese Advanced
  • English Advanced
  • Italian Advanced
  • Create a job alert for this search

    Portuguese Speaking Customer Experience Specialist • Bucharest, B

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