Technical Support Internship (Fire)

team recognized for leadership, innovation and diversity

Technical Support Internship (Fire)

We have an opportunity for a  Technical Support Intern (Fire)  to join our team in  Bucharest, Romania . The job purpose of this role consist in providing Level 1 technical support forCore Fire systems and Adjacent products, providing answers and solutionsrelated to the product portfolio. Performance Indicator is that over 85% ofall questions are resolved, maintaining and improving the results constantly. Time allocation for main activities : 65% Customer Interactions, 25% Article & How-to Video Management,10% Professional & Development Admin. This is a hybrid role, 3 days at the office + 2 days work from home model.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key responsibilities :

• Coverage of Technical Support Helpdesk phone & e-mail for Iberia and backup the UK Notifier team and document all interactions with the customers;
• Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level;
• Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity;
• Handle internal and external customer related issues and concerns through approved communication channels;
• Active involvement in developing the internal / external article database, by constantly creating / updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries.

Key skills and qualifications :

Our offer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join a team recognized for leadership, innovation, and diversity!

TheFutureIsWhatWeMakeIt

Li-Hybrid