Location: District 4, Bucharest, Romania (City Offices building, Eroii Revoluției Metro Station) Work Model: Hybrid (3 days office: Monday–Wednesday; 2 days remote: Thursday–Friday) Hours: Full-time, standard weekday schedule (Monday–Friday, 09:00–18:00) Overview We are expanding our international team and seeking a customer-oriented, fluent German speaker to join us in Bucharest. In this role, you will act as the primary contact for our German-speaking clients, delivering top-tier service, resolving inquiries, and maintaining high satisfaction standards across a hybrid work setup. Key Responsibilities Client Engagement: Address incoming inquiries via phone, email, and live chat using professional, fluent German. Problem Resolution: Analyze and resolve user concerns during initial contact to maintain strong customer satisfaction. Record Keeping: Log interaction histories, service requests, and account updates accurately in the CRM database. Internal Coordination: Collaborate with specialized support units and technical teams to resolve escalated issues efficiently. Product Enhancement: Recognize opportunities to offer relevant add-ons or upgrades that provide genuine value to clients. Continuous Development: Stay informed on updated operational processes, platform enhancements, and internal policies. Candidate Profile Language Skills: Fluent (C1/C2 level) in spoken and written German, with solid working English (B2 level or higher) for internal collaboration. Interpersonal Skills: Excellent active listening, clear verbal articulation, and polished written communication. Technical Aptitude: Proficient with standard software applications (e.g., MS Office) and quick to learn proprietary tools. Professional Attributes: Patient, empathetic, and solution-focused when navigating challenging client interactions. Logistics: Able to commute to the Eroii Revoluției office three days a week during regular business hours. Paid Onboarding & Training Duration & Hours: 1 week of fully paid initial training (Monday to Friday, 10:00–17:00). Curriculum: Comprehensive instruction on internal software, support guidelines, product lines, and practical simulations guided by dedicated trainers. Salary & Compensation Base Net Pay: 5,569 RON net per month. Remote Stipend: 400 RON net per month (covering home office utilities and transit). Fixed Net Monthly Total: 5,969 RON net per month. Meal Vouchers: 25 RON per working day via a dedicated Pluxee card. Performance Bonuses: Periodic financial incentives linked to CSAT results and performance metrics. Sales Incentive: Extra commission earned through successful cross-selling and upselling. Overtime Premium: A 25% pay bump for any occasional weekend hours or extra shifts. Benefits & Workplace Perks Annual Leave: 21 days of paid time off per year. Healthcare: Private medical coverage via Medicover Clinique (includes specialist consults, lab tests, and routine care). Prime Location: Modern workspace situated directly at the Eroii Revoluției transit hub. Balanced Work Life: Structured hybrid setup combining in-person team collaboration early in the week with remote work later in the week. Career Growth: Clear promotion paths toward roles in Quality Assurance, Team Management, Training, or Account Management.
German-Speaking Customer Advisor (Hybrid) • Bucharest, Romania
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services.We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worl... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
AI – Shaping the Future of Artificial Intelligence.Sigma is a leading global technology company specializing in data collection and annotation for Artificial Intelligence.With over 30 years of expe... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
Experience the power of a game-changing career.Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future.We help well-known brands — the on... Afișați mai multe
For over 20 years, goFLUENT has helped organizations worldwide develop language and communication skills through innovative learning solutions that combine technology, engaging content, and live in... Afișați mai multe
Solve situations related to policies and holders, clients, third-party providers, collaborators, and queries with the help of specific HR procedures;.Ensure the accuracy of the documents processed ... Afișați mai multe
The company is experiencing strong growth, already reaching.Recommerce is the expert in the trade-in, refurbishment, and resale of smartphones and other electronic and high-tech products.We give pr... Afișați mai multe
This is not a help-desk seat and it is not a junior cloud role.You will personally own the entire IT and internal software function for a company operating across four countries: the infrastructure... Afișați mai multe
Review incoming customer claims and requests, and align with the project team on the appropriate course of action.Engage relevant specialists and stakeholders to ensure effective resolution.Develop... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
Our client is a fast growing iGaming company with offices in Europe which is recruiting a Tech Lead.The Technical Lead is a senior individual contributor responsible for technical direction, archit... Afișați mai multe
AI – Shaping the Future of Artificial Intelligence 🌍.Sigma is a leading global technology company specializing in data collection and annotation for Artificial Intelligence.With over 30 years of e... Afișați mai multe
For 26 years, goFLUENT has helped organizations worldwide develop language and communication skills through innovative learning solutions that combine technology, engaging content, and live instruc... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
For over 20 years, goFLUENT has helped organizations worldwide develop language and communication skills through innovative learning solutions that combine technology, engaging content, and live in... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
