Customer Service Representative

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise : recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

In This Role, Your Responsibilities Will Be :

• Communicate daily with customers via phone and email.
• Accurately process customer orders, confirm pricing, and book in our ERP system.
• Coordinate with production to confirm or optimize lead times.
• Manage customer orders from entry through to delivery and invoicing, including global logistics.
• Assist Sales Offices and redirect inquiries to relevant departments when needed.
• Handle various administrative tasks related to customer files and documentation.
• Collaborate with departments such as marketing, logistics, application engineering, and quality.
• Monitor and allocate requests received via our eCommerce platform.

For This Role You Will Need :