Services Renewal Representative with Dutch

RESPONSIBILITIES :

The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

• Sell Support Service Contract Renewals for existing Oracle customers and partners
• Identify and close potential upselling opportunities
• Correctly identify customer requirements and needs
• Advise about support service offerings and their benefits
• Educate customers on e-business practices and contractual terms & conditions
• Respond to customer requests, queries, and complaints
• Ensure contracts are correct and related offers sent in a timely manner
• Drives automation through the Oracle store and support renewal portal
• Interact with multiple departments in Oracle as required

EXPERIENCE :

The successful candidate will have at least 2-3 years of experience in sales / telesales and / or customer services. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members.

QUALIFICATIONS :

WHY WORK @ ORACLE DRC?

In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Career Level - IC3