Wet Stock Management Analyst ( on shift rotation. 24 / 7)

JOB DESCRIPTION

We are currently seeking Wet Stock Management Analysts to provide 1st line support to Gilbarco Veeder-Root's EMEA customers enrolled in Wet Stock Management Services. These would be Forecourt Operators and the Wet Stock being fuel. The Analyst will identify, investigate, close-out and or provide solutions to system generated Alarms and customer reported incidents. Responsibilities include and not limited to technical support involving on-site engineers, assist with investigations, closed loop data as well as and playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information and customer requested data.

We are looking for 24 / 7 coverage and as such shifts will be 1400-2200 and 2200-0600 and will be remotely based. Although travel to Bucharest for training is required.

Key Responsibilities

Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities. Monitor and analyse wet stock live alarms within set time limits. Provide specialist support to field personnel to help identify and correct customer site issues. Ensure adequate follow-up and resolution for identified issues and deviances Ensure the timely completion of all daily operational tasks including customer reporting requirements. Support field test activities and site enrolments for new services as required. Troubleshooting of remote communication issues, primarily modem and TCP / IP communication protocols.

• Fluent level of English (spoken and written)
• Availability for working on shifts ( days / nights rotation ) to cover 24 / 7 support
• Good working knowledge of MS Office skills specifically Excel
• Previous experience of client relationship / account management
• Patience and ability to develop, coach and mentor others in the delivery of services to our customers.
• Excellent communication skills coupled with a positive attitude
• Structured, organized and self-driven
• Demonstrable ability to gather, analyse and summarizes data to draw rational, fact-based conclusions.
• Problem solving and critical thinking
• Knowledges of IT systems / portals have a naturally technical aptitude
• Adaptable / flexible to change in order to support the team

WHO IS INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.

WHO IS VONTIER

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!