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Customer Support Specialist (Modification Team)
RateHawkBucharest, Bucharest, RO30+ days ago
Job type
- Quick Apply
Job descriptionEnglish Proficiency : Upper Intermediate level (both spoken and written). Soft Skills : Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner : Ability to learn quickly and stay results-focused. Tech Requirements : A functioning computer and microphone. Travel Knowledge : Understanding of the travel business and booking systems is an advantage! Remote Work : Work from the comfort of your home. Great Team : Join a young and active team of super specialists. Flexible Schedule : 2 days-on after 2-days off from 9 a.m. to 9 p.m. Competitive Salary : base salary and bonus based on KPI. Challenging Tasks : Tackle interesting and ambitious tasks that will elevate your professional skills. Continuous Learning : Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. Perks : Enjoy corporate discounts on hotels and other services. Application and Assessment : You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. Meeting with HR : A friendly chat with our HR team. One minute Internet Speed Test : Just to make sure you’re all set for remote work. Interview results and offer!
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.
Who We Are :
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do :
- Rapidly and effectively resolve client issues : Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
- Advise clients : Provide expert advice on bookings and our products.
- Communicate : Engage with suppliers, hotels, and clients via email and phone.
- Work with systems : Utilize CRM systems and our internal databases efficiently.
What We’re Looking For :
Benefits
What We Offer :
The Process :
Learn more about our data protection practices in our Privacy Policy :
https : / / emergingtravel.notion.site / recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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Customer Support Specialist • Bucharest, Bucharest, RO
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