iHCM Client Service Consultant with Spanish

Position Description

KEY DUTIES / TASKS :

• Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
• Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
• Ensure that the implemented functionality is thoroughly tested and delivered on time
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
• Function as a liaison between the Principal Consultant and the team through which client requirements flow
• Analyse the effort involved in developing / implementing these solutions and provide estimates
• Work with the build team consisting of Consultants / Associate Consultants and develop complex bits of functionality
• Develop and maintain excellent relationships based on trust and credibility with all our customers
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Work with implementation and product development teams around the globe to identify and report defects
• Maintain and contribute to the Knowledge Base library
• Work closely with the team and support in training and assessing new recruits
• Adhere to ADP standards, policies and methodologies in all areas of business
• Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
• Giving advice to clients to optimize their use of the product
• Adjust set up of the product when requested
• Ability to influence and guide clients to ADP best practice and standard solution adoption

REQUIREMENTS :