L1 Service Desk Consultant with French

Job Description

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

What we'll achieve together :

• Provide accurate and optimal IT solutions via telephone, e-mails or chat;
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
• Follow-up the existing back-log;
• Comply with project’s performance indicators;
• Communicate with other designated teams and escalate complex issues.

Qualifications

This job is the right for you if :

Additional Information

What we offer :

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All our positions are open to people with disabilities