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Customer Support Representative (Croatian) in Romania!
Cross Border TalentsCluj-Napoca, Romania15 days ago
Job descriptionC1 level written and verbal communication skills in Croatian. B2 level English proficiency. High school diploma or equivalent. Excellent customer service and relationship-building skills. High motivation and enthusiastic approach. Self-organized and able to work in a fast-paced organization. Good numerical and reasoning skills. Full-time schedule : Monday-Friday, 8 AM - 5 : 30 PM. Transportation coverage. Attractive remuneration package. Signing bonus 20 days of holidays per year, plus an extra day after one year. Contract for an indefinite period. Comprehensive 5-day training program. Up to 6 months of accommodation if needed. Excellent relocation support Meal tickets (30 RON / day) approx. 150 EUR net / month. Private medical package. Paid professional training. Internal development opportunities. Discounts with our current partners. Gym monthly subscription. Employee assistance / wellbeing program subscription.
Join Our Team as a Customer Support Representative (Croatian) in Romania!
Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment and enjoy solving customer issues? If you are fluent in Croatian and English, we have an exciting opportunity for you!
Position : Customer Support Representative (Croatian)
Location : Cluj-Napoca, Romania
Employment Type : Full-time
Remuneration : Base salary + performance bonuses
Duties and Responsibilities :
- Communicate with customers via phone, email, and chat to resolve issues and inform them about product features.
- Manage customer orders and ensure client retention.
- Recognize, record, and solve complaints effectively.
- Proactively suggest process improvements.
- Adhere to processes and procedures.
- Update customer database and document activities.
- Report common issues to the support team for escalation.
Requirements :
What We Offer :
Ready to take on this exciting role? Apply now and be part of our dynamic team!
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Customer Support • Cluj-Napoca, Romania
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