L2 Service Desk Spain

Your day to day :

At VOIS we are a dynamic company building scalable, secure, and high-performance applications. Our team thrives on innovation, collaboration, and continuous learning.

We’re currently looking for a L2 Service Desk Spain to ensure timely and effective resolution of end-user IT related issues.

With these activities you will have a great impact on our business :

• Resolves issues and coordinates issues’ resolution with other groups
• Collects data for internal reporting.
• Ensures service level agreements’ fulfilment
• Improves the 1st call resolution rate by sharing knowledge to the L1 agents
• Provides continuous improvement ideas
• Provide telephony backup in order to ensure that SLA targets are met based on business requirements & workload (peaks);
• Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

With these skills you are a great candidate :

Sounds like the perfect job? We’ve got even more to offer :

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.