HR Specialist

The HR Implementation Specialist performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

He / She works directly with the customers and manages the end-to-end implementation of the HRO modules. Also, he / she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.

According to his / her mission, the HR Implementation Specialist must manage all the required functional leadership activities related to the new customers’ implementation processes.

In addition, he / she will ensure that all activities are performed in a manner that meets ADP and / or client expectations and ADP Service standards.

Responsibilities :

Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he / she must carry out the following actions :

• Manage the end-to-end implementation of HRO modules
• Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides
• Ensure customer service within the framework of the contract
• Facilitate client meetings, drafting reports, deliverables and client responses
• Define and supply liaising documents
• Provide progress updates to the client and ensure mutual commitments are upheld
• Assist the client in deploying HRO modules, and, in this capacity, he / she may also train users
• Identify any potential needs for HR support
• Coordinate and share information with all stakeholders
• Offer the best level of Service to customers
• Maintain, develop and optimize the HR modules for customers
• Performing specific configuration activities in the HR modules, according to the customers’ requirements
• Support the client during the testing phase and sign off on the implementation phase
• Ensure the smooth continuity of the client’s operations, especially in regard to the transition towards the HR Customer service department
• Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company

Reports & Performance Metrics :

Knowledge and Skill Requirements :