Helpdesk Technician (Job Reference V6W86Y36)Oben Technology • Bucharest, Romania
Helpdesk Technician (Job Reference V6W86Y36)
Oben Technology • Bucharest, Romania
În urmă cu peste 30 de zile
Descrierea postuluiPrior experience (3-6 months) in an IT Help-Desk role; Knowledge in providing technical support for Windows, Office365, Users, VPN, Virtualisation; Knowledge of data transfer and communications equipment; Very good knowledge of common software packages; Networking knowledge (cabling, routers, servers, firewalls); Passionate about IT; Ability to work both in a team and individually; Foreign languages : knowledge of English, French (nice to have); Customer oriented;
Job details
Job Location : On client's site (Bucharest)
Contract Type : Part-time (32 hours / week)
Effort Schedule : Monday-Thursday 08 : 00-17 : 00 (Flexible)
Business Hours : EET Timeframe
Language : Romanian, English, French (Nice to have)
Customers Background : (EU, WorldWide)
Client Facing Role : Yes
Methodology : ITIL
Travel Required : No
B2B Contract : Yes (Optional)
In this role, you will...
- Provide support to users (hardware, software, network);
- Be responsible for installing, configuring and maintaining workstations or network peripherals;
- Be responsible for the installation, configuration and maintenance of test and development servers;
- Write explanatory documents for software installation;
- Maintain the existing software;
- Maintain the existing hardware;
- Adapt and diversifying the IT Level 1 Support service according to internal needs;
- Maintain the proper functioning of the computer network;
- Prepare of activity reports : daily and / or weekly;
- Ensure the security of software and hardware products and data in accordance with company policies;
- Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided;
We are looking for someone with following background
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