Support Engineer - English - Bucharest

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Support Engineer (Modern Work Midmarket and SMB)

Location : Bucharest - Hybrid

Employment type : 18 month contract

DUTIES AND RESPONSIBILITIES

• Drive the team / cluster level projects to improve CPE.
• Contribute to the efficiency and effectiveness of the business through excellence in execution.
• Response and Resolution : You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness : You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product / Process Improvement : You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products.
• Works closely with the product team on some of the technical design issue and product changes.
• This position has contact with Stakeholders, management and technical teams, premier, developers, program management, the press, other support vendors, and corporate customers.

REQUIREMENTS :

Familiarity with networking tools (ping, tracert, tracemon, Netmon, wire shark, etc.)

Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

BENEFITS :