Customer Service Representative

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise : recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Responsible for customer and sales support in connection with placing orders, transport bookings, communication of back orders, claims, invoice handling and customer invoicing. Back-up for customer and sales support for the second brand we sell.

Responsabilities :

• Maintain constant communication with customers and sales representatives; handle complaints and update order status;
• Create, process, and track offers and orders in SAP / FABS, including adjustments after customer approval;
• Coordinate deliveries, monitor production plans, and inform stakeholders of any delays;
• Issue invoices, proformas, and credit notes; follow up on payments and manage credit limits and insurance;
• Administer SAP master data (customer / product creation, price updates);
• Collaborate across departments to optimize workflows and ensure compliance with internal procedures and ISO standards;
• Participate in meetings, prepare reports, and provide backup support to colleagues when required.

Requirements :