Process Improvement Specialist HTR

Requisition ID : 35094

Molson Coors is a leading brewer with 18,000+ employees, 30+ breweries and 130+ beer brands, consumed in more than 50 countries. Our GBS history in Romania started in 2017, when Molson Coors Global Business Services was established in Bucharest, and since then we have become a 650 people strong organization and growing continuously.

With in-depth expertise on each HTR functional area, including systems and tools, Process Improvement Specialist is supporting the Process Improvement Manager on improvement opportunity identification and on execution of the HTR roadmap (process migrations, IT implementations, process standardization and simplification, operational excellence initiatives).

KEY RESPONSIBILITIES

• Create / update process maps and service catalogues
• Track the inventory of process documentation available at the tower level and coordinate with GBS managers the regular updates and business reviews and approvals
• Develop training materials, learning paths, knowledge control mechanisms and methods of capturing, processing, analysing and reporting on the current process and team performance
• Contribute to improvement of the process control environment looking at escalations, issues and audit findings and proposing remediation plans. Act as SPOC for new process implementations / changes
• Provide guidance in handling complex and / or cross-functional problems and work with other functional areas in resolving escalated complaints or disputes
• Act as Continuous Improvement champion at the tower level, encouraging teams to identify and log ideas in the Idea Management System, coaching on problem statement and benefit estimation, ensuring idea replication and best practice sharing from one team to another
• Contribute to technology deployments and tool implementations

SKILLS & RELEVANT WORK EXPERIENCE

LI-Hybrid

Molson Coors is an equal opportunity employer.  We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail .