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IT Technician

Decathlon RomâniaBucharest, Bucharest, RO

28 days ago

Job type

Quick Apply

Job description

Position Overview :

As an IT Technician focusing on support and project management, you will play a key role in ensuring the success of our IT operations and the seamless expansion of the company’s new locations worldwide. Your responsibilities will include providing technical level 2 IT support, overseeing IT Projects, and collaborating with cross-functional teams.

Who are you?

Tech Enthusiast. You have a passion for technology and a curiosity to explore emerging tech trends;
Customer-Centric : Committed to providing an exceptional customer experience.
Proactive
Continuous learner : Driven to learn and stay updated with the latest tech advancements continuously;
Analytical : Capable of analyzing and resolving complex technical issues.
Service Excellence : Devoted to maintaining high standards of service quality
Fluent in English;
Team Spirit;
Problem solver;
Minimum knowledge of :
Networking ( Switches / APs );
Windows 10 Operating System;
Microsoft Office Tools;

We consider the following advantages :

French Language speaking;

Familiar with Windows Server / Linux ;

Basic knowledge of programming and scripting;

Driving License - B.

Requirements

Key Responsibilities :

Provide level 2 and level 3 support remotely, including hardware and software problems, network connectivity, and system performance;

Diagnose and troubleshoot end-users issues efficiently, ensuring minimal disruption to their work;

Collaborate closely with level 1 support technicians to escalate and prioritize tickets, ensuring timely resolution of priority tickets;

Create and maintain detailed documentation of the support processes, troubleshooting procedures, and solutions for the most common issues;

Continuously monitor IT support queues and ensure that service-level agreement ( SLA ) is respected;

Proactively identify recurring technical issues and work with the team to implement preventive measures and permanent solutions;

Participate in on-call rotation schedules to provide after-hours support and address critical incidents;

Collaborate with various teams to open new stores / countries;

Foster a customer-centric mindset among the support team;

Monitor and measure user satisfaction with support interactions and take actions to improve satisfaction scores;

Follow up with users after issue resolution to ensure their needs have been met and get additional feedback for improvement.

Benefits

Why Join Us?

Opportunity to work in a dynamic and collaborative environment;

Involvement in exciting IT projects and the expansion of our services globally;

Chance to be part of a growing organization with a strong commitment to innovation;

Training opportunities and career development plan;

Competitive financial package : salary, performance bonus;

Decathlon products discount;

Private medical insurance;

Private life insurance;

Meal Tickets;

Profit-sharing;

Decathlon shareholding system;

Supplementary annual leave days according to seniority within the company.

Are you ready to play?

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It • Bucharest, Bucharest, RO

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