HR Advisor L1 Tools Support- CDD 1 year

HR Advisor L1 Tools Support- CDD 1 year

Human Resources Permanent contract Bucuresti, Bucuresti, Romania Hybrid Reference 25000AFW Start date 2025 / 07 / 30 Publication date 2025 / 05 / 29

Responsibilities

As an HR Advisor you are responsible for receiving and managing requests / questions as first level of support by email, from employees and human resources representatives from the countries served by Global Solution Centre.

You ensure that all questions / requests are recorded and solved or escalated to the authorized persons, in accordance with pre-established performance indicators with customers.

Specifically, you will be required to :

• The management of questions / requests received;
• Receive questions / requests (by email) on human resources topics from employees and human resources representatives;
• Record all questions / requests received to determine if they can be solved by the Contact Center team or whether they need to be forwarded to the second level teams or to the center of expertise;
• Direct clients to self-service options (, existing processes and policies on the Portal) by simultaneously providing guidance, if necessary;
• Solve requests in scope of activity by email;
• Escalated requests that do not fit from activity perimeter to the second or third level or to the center of expertise, to the qualified persons;
• Seek assistance from the Team Manager / Team Coordinator to close complex requests;
• Track partially processed requests (with "pending" status) and update status throughout the workflow;
• Ensure tickets are closed on time, in accordance with the agreed deadlines
• Identifying and reporting existing / potential risks.

Profile required

Why join us

SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits :