Customer Experience Specialist

Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Experience Specialist you will be part of our team of game-changers making an impact on our project in Automotive industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

The Customer Experience Specialist in the automotive industry is responsible for ensuring that customers have exceptional experience throughout their journey with the brand. This includes guiding customers through the purchasing process, addressing service-related inquiries, resolving complaints, and helping to improve overall satisfaction with both vehicle products and services. The role is pivotal in building customer loyalty, enhancing brand reputation, and ensuring repeat business.

Key Responsibilities :

Customer Interaction and Support :

Customer Engagement :

• Act as the main point of contact for customers throughout the sales process, from the initial inquiry to the vehicle purchase and beyond.
• Provide personalized guidance on vehicle selection, features, financing options, and after-sales services.
• Offer product knowledge to ensure customers make informed decisions based on their needs and preferences.

Complaint Resolution :

Customer Retention :

Sales and Service Process Improvement :

Customer Journey Optimization :

Cross-Department Collaboration :

Skills and Qualifications :

What's in it for you

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Eligibility to work

In accordance with Romania's law, only applicants who are legally authorised to work in Romania will be considered for this position.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location :

ROU Bucharest - 63-69 Dr. Iacob Felix Street

Language Requirements :

English

Time Type : Full time